Temzli’s 5-star review system allows customers to provide valuable feedback about their purchases. We understand you’re passionate about growing your shop, and our review system helps you gain actionable insights from your customers to enhance your products.
Here’s how you can use customer feedback to elevate your shop:
How to Find Your Product Reviews #
To view your product reviews, visit your Shop Profile and click on the Reviews tab. Here, you can see all feedback left by your customers.
You can also choose to receive email notifications when a new review is posted.
Like comments, all reviews are public. You’ll be able to see who shared it and can reach out directly to resolve any issues. You can also respond to reviews publicly, allowing you to address customer concerns or show appreciation.
Responding to Product Reviews #
As a shop owner, you can respond to customer reviews directly. When replying to a review, you can edit or delete your response at any time. Please note that deleting your response will not remove the original customer review.
Why Should You Respond to Reviews? #
Responding to customer reviews, whether they are positive or critical, can:
- Show your customers that you value their feedback.
- Demonstrate your responsiveness as a seller.
- Build trust by showing you stand behind your products.
- Enhance your reputation for professionalism and customer service.
Best Practices for Responding to Reviews #
- Thank the reviewer: Feedback is valuable, and acknowledging it shows appreciation.
- Show empathy: Even if you don’t fully agree, express understanding for the customer’s experience.
- Offer help: If the feedback is critical, offer to resolve the issue and continue the conversation via private message.
- Stay professional: Your response reflects your shop and your commitment to customer satisfaction.
Common Questions #
I disagree with a review. Can I remove it?
No, reviews are meant to reflect honest feedback. While you may not agree with every review, consider critical feedback an opportunity to improve. Instead of removing negative feedback, focus on enhancing your product and addressing any issues.
What if the review is irrelevant or offensive?
Temzli expects reviews to be constructive and courteous. If a review violates our guidelines, please report it.
Can customers change their review or rating?
Yes, customers can update their star rating and review at any time. They also have the option to delete their review.
What can I do about a negative review that won’t change?
Negative reviews can be discouraging, but they are part of the e-commerce experience. Replying professionally shows your commitment to customer satisfaction. Even if you can’t change the review, focusing on delivering great experiences to future customers can lead to more positive feedback.
Can I ask a customer to update their review if I’ve resolved the issue?
Yes, if you’ve helped a customer resolve a technical issue, you can politely ask them to consider updating their review. However, there’s no guarantee they will. You can also update your response to show other customers that the issue was resolved.
Why are all reviews public?
To maintain transparency and foster a supportive community, all reviews—both positive and negative—are public. This allows sellers to engage with customers and address feedback directly. Public reviews build trust and demonstrate your commitment to providing excellent customer service.
By responding to all feedback with professionalism, you can turn reviews into opportunities to strengthen your shop’s reputation on Temzli.
